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C6-IT Business Management Architect

1.00 to 3.00 Years   Chennai, Noida, Hyderabad, Kolkata   12 Jun, 2022
Arminus
Job LocationChennai, Noida, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MISSales / BD
EmploymentTypeFull-time

Job Description

    You will be responsible for requirements gathering, defining, designing, delivering and continuously improving the overall Service Management lifecycle ensuring strategic alignment and support of the Business and IT goals. This will mean, working to improve our clients# IT Service Management (ITSM) practice from their current state, whatever state and whichever capability that may be. The ideal candidate is a highly motivated, hands on ITSM consultant who will drive Service Management in coordination with desired Business outcomes of the customer. Key Skills and attributes for success # Acting as an experienced consultant across all aspects of ITSM project including processes, organization, tools, data and governance # Gather requirements and provide guidance on how to design and develop service management as a strategic asset # Designing and documenting processes, policies, standards, Key Performance Indicators (KPIs) and controls # Documenting process requirem ents to fulfil business needs # Defining governance structure, roles and responsibilities and required reports dashboards # Consult on, Design, and Lead ITSM frameworks working closely with tooling Architects # Working closely with tools teams (e.g. ServiceNow) to implement processes, controls, dashboard # Providing trusted advice on how ITSM transformation and technology enablement can lead to improved performance, reduce risks and optimize investments # Enable client business outcomes through delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption To qualify for the role, you must have # Ten to twelve years of IT experience with minimum for or more years of ITSM experience as a con sultant # Ability experience to perform assessment of current state, define target state and prepare roadmap to achieve the target state # Ability to design and implement enablers that satisfy client#s requirements # Advanced knowledge of ITSM proces ses # Good understanding of one or more ITSM tools, such as ServiceNow, Remedy, Manage Engine etc. # Ability to learn quickly and work independently Supplementary skills: # Understanding of Cloud technologies AWS, Google, Azure # ServiceNow certif. Key Skills: Job Requirements: IT Business Management, IT Operations Management, Security Incident Response, High Level Design,

Keyskills :
it service managementit business managementit operations managementsecurity incident responselevel designit operationsoperations managementawsconsesitsmcloud

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