Cluster Business Head - Banca

Job Description

• Key Responsibility Areas
• # Key Result Areas Activities
• 1 Impact on the Business / Function
  • Achieving defined number of LBS in Franchisee
  • Activate Branch & LBS and achieve desired productivity from active FLS as per plan
  • Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM.
  • APE new business growth as per AOP
  • Renewal book/Persistency maintain desired level of First Year and overall persistency across channels
• 2 Customers / Stakeholders
  • Maintain healthy relationships with bank staff and ensure support for FLS at Branch level
  • Engage with Branches and influence and support them for driving insurance business.
  • Cross functional engagement within CHL with Business Development, EIMA, Training & operations for ensuring support to LBS and FLS
• 3 Leadership & Teamwork
  • Strategize and Plan to ensure business delivery through Activity management and other initiatives
  • Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps
  • Industry/competition knowledge and countering with strengths that we have in CHL
  • Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training & Development basis DAP for individual team members.
  • Provide opportunities for team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity
  • Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations
• 4 Operational Effectiveness & Control
  • Ensure Controls and Audit are in place as required by IRDA & CHL Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch
  • Keep self and team updated on all new and existing products of CHL, Sales Process, Underwriting norms and Compliance guidelines.
  • Regular usage of Compass and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.
  • Customer Service camps in conjunction with Banks

Keyskills :
bancabancassurancelife insurance