CRM Manager

Job Description

• Liaison with Store Heads and solve CRM related gapes.
• Oversee Google review management to enhance online reputation and customer satisfaction.
• Efficiently handle complaint management, ensuring swift resolution and customer retention.
• Drive digital leads through strategic initiatives, optimizing lead generation channels.
• Develop and implement target-setting strategies for stores to achieve performance goals.
• Streamline report management for comprehensive insights into operational performance.
• Coordinate upcoming campaign details for effective campaign management.
• Design and execute customer engagement programs to foster brand loyalty.
• Provide comprehensive CRE training to enhance customer service excellence.
• Spearhead the implementation and adoption of CRM systems in new stores.

Keyskills :
net promoter scorecustomer engagementdata managementcustomer acquisitioncustomer relationshipcsatcustomer callingcustomer retention