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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Individual is hired to resolve Customer disputes on invoiced billed to Customer by doing necessary amendment to the Invoice either in GCSS / SAP System basis the Approval (GAM/AR) He is expected to understand the Root cause of the issue and help fix the same in the upstream process He is expected to ensure only valid cases are Amended and highlight if there is any variance to Dispute Resolution team / Sales & CS (Non-disputed ) He is expected to ensure the process is 100% compliance to the steps laid down by Product Owners and in line with Company PoliciesShow More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilities1. Analysing disputes received (Basis Target allocated) Understand whatCustomer disputing is for and what Amendment needs to be performed2. Analysis the Approval (GAM / AR ) and decide on accepting/clarifying orrejecting the case.3. Reach out to relevant coordinators for more information if required4. Process the amendment in core systems for accept processing5. Complete the process by closing core systems (FSCM / Palantir / GAM)Show More We are looking forQualification: Graduate + Experience: in 4 yrs.Skills Good Communication Skills & Ability to use positive language Good Comprehension & Written Communication Customer Focus & Owning the customer Understand Customer requirement and focused on customer outcome Attitude to go across defined job boundaries for customer resolution Winning for customer high achievement orientation Driven to ensure closure Superior Stakeholder Management Responsible to drive Customer outcomes through positive customer experience Having regular communication with Customers to understand theirrequirements for a quick dispute resolution.Problem Solving Skills Own the issue, Detailed and result oriented Low tolerance to delays. Problem solving, analytical and data skills Data backed decision makingCommunication Professional standard in grammar and though articulation. (IncludingLanguage capabilities) Good Comprehension & Written Communication Good Communication Skills Ability to use positive languageProcess Understanding Ability to understand end to end processes. Ability to conduct sales and service together Adherence to process and SOPs Attention to details, complete & error freedocumentation Adapt to change in process (SOP) / Systems Ability to understand end to end processesStakeholder Mgmt. Language capabilities to cater to specific countries Experience in direct Stakeholder interactions (Global) preferablyShow More,
Keyskills :
root causecustomer focusproblem solvingdispute resolutionemployee engagementworking environmentcommunication skillssaprootsalesreachstepsclosuregrammaranalysisupstreampalantir