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Engagement Manager

Fresher   Chennai   23 Oct, 2025
BG CONSULTANTS PVT LTD
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Nature of work: Responsible for managing named customers relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Business:
    • Identify continuous growth opportunities for new business as per account expansion target.
    • Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
    • Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
    • Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.
    • Build proposals for the new opportunities and involve CRM / Business Head, as needed.
    • Create, review and periodic update of all opportunities at Salesforce.com.
    • Follow the OEA process and guidelines.
    • Build relationship with Key Decision Makers as well as Users.
    • Qualification andExperience
      • MBA and/ or engineering from a premier institute.
      • 6 to 12 years of Exp and having 4-5 Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.
    • Skill Set Required
      • Knowledge of system integration issues
      • Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
      • Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
      • Ability to gather and analyze data and draw logical conclusions.
      • Thorough understanding of Project Management methodologies and tools.
      • Good analytical capabilities and excellent time management skills.
      • Excellent oral and written communication skills including presentation skills.
      • Must be comfortable working with and cross-functional teams.
      • Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target
      • Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
      • Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.
    • Reports to Delivery Manager(*) and CRM

Keyskills :
account managementclient engagement

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