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Field Support Engineer

1.00 to 6.00 Years   Chennai,Bangalore   19 Jan, 2025
Job LocationChennai,Bangalore
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaHardware / Telecom Equipment Design
EmploymentTypeFull-time

Job Description

    Significant Note: Need to visit client location and provide the solution for the user.You will not receive a traveling allowance for the first call of the day. From the second call onwards, you can claim a traveling allowance.Roles & Responsibility :Complete Knowledge in Domain Index Outlook and Windows Service.On your first call you will not get a travelling allowance.Administrator of the systemComplete Knowledge in Network Printer and DNS &DHCPNeed to Browse the certificate for OS and OutlookNetwork and IP Address.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructions.Conduct remote troubleshooting.Attending the tickets raised by users & giving solutions to them within the SLA time. Troubleshooting desktop related, software related, mail related issues through Remote Desktop.Configuring and troubleshooting Desktops, Laptops, Printers, Scanners, and other peripherals.Configuring Mail in Office 365 pro plus & and troubleshooting mail in MSOutlook 2003, 2007, 2010 & 2013and Mozilla Thunderbird.Configuring VPN via FortiClient.User ID maintenance using AD DS Windows 2008, 2012 and AD Manager Plus & mail management by postfix admin.Troubleshooting LAN, Internet Issues,IP address assigning.Creating Matrix & updating it on daily activities.Exchange Activities & Troubleshooting Mail related problems.

Keyskills :
os installationoutlook

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