Guest Service Associate

Job Description

guest service job description may include: Greeting guests: Welcoming guests and making them feel welcome Providing information: Giving guests information about the hotels amenities, services, and local attractions Assisting with check-in and check-out: Helping guests with the check-in and check-out processes Processing payments: Managing guest bills and processing payments Resolving issues: Working with support staff and managers to resolve guest issues Ensuring guest satisfaction: Striving to continually improve guest satisfaction and ensure that guests have an experience that exceeds their expectations Coordinating with other departments: Coordinating with porters, concierge, kitchen staff, and housekeeping Generating reports: Generating daily operations reports and guest statistics Mentoring junior staff: Providing coaching support and mentoring to junior team members

Keyskills :
rooms divisionhousekeepingfront officeroom serviceoperationscookingguest servicesupervisory skillshotel housekeeping