| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Develop and ensure efficient management shift schedules, assess resource requirements Ensure adherence to committed SLAs, lead governance meeting with stakeholders Develop a team work environment to best leverage individuals capabilities Establish a high standard for effective communication with customers Oversee day-to-day NOC operations and escalations Validate incident classification and undertake an immediate effort to restore a failed service as quickly as possible Execute the Incident Management process tasks in adherence to agreed SLAs Respond to user escalations and engage functional/technical escalation and service delivery management as required Handle P1 incidents and escalate to customer when it becomes a Major Incident Participate in incident review meetings and provide incident report to problem management Escalate risks and issues to the Service Delivery Manager Assist Service Delivery Manager, Problem Manager and Change Manager in driving Service management best-practice and ITIL process standardization Be the SPOC for all activities related to the incident Establishing BCP during crisis period Ensuring office decorum in the floor with respect to office Etiquette standards. Cross function Co-ordination with different entities such as Circle, Central, Care, CEN, SNOC,TNOC, PaCo NOC Ensure automation tools availability and assist to resume during abnormality. Monitor Customer agreed reports being delivered with respect to SLA and defined standardization. Reporting the incidents in repository and transfer to upcoming shift Manager.General Skill: Knowledge of Managed Service Telecom Operations Practice. Presentation & Communication Skills. Excellent English verbal and written skills. Problem Solving and strategic thinking Nokia Portfolio Knowledge Delivering Results & Meeting Expectations Applying Expertise and Technology Able to work as a member of a Team Be able to work independently Must be able to work to tight time scales Open approach to solving problems and dealing with new proposals 24X7 availability for team and client Should be able to work during off hours as required Strong interpersonal skills able to influence and motivate Good Documentation Skills, able create, review and update technical SOP and knowledge documentsExperience Required: 10 - 15 YearsEducation Required: Bachelor degree in Engineering,
Keyskills :
CEN NOCoperations escalations NOC TNOC PaCoNOC