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Opening_UCCE Support/Implementation_CMML5

2.00 to 7.00 Years   Chennai, Hyderabad, Mumbai City, Delhi   23 Mar, 2022
SKYONNTECHNOLOGIES PRIVATE LIMITED
Job LocationChennai, Hyderabad, Mumbai City, Delhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Immediate_Opening_CMML5_UCCE Support and UCCE ImplementationLocation- Bangalore/Pune/Chennai/Hyderabad/ Noida Mode of Hiring- Full time Experience- 2+ years Notice Period- Immediate to 30 days.UCCE Support:-Job Title Sr. Network Engineer
    • Provide Remote Technical Support UCCE/UCCH contact center platforms at global customer sites and also hosted in IDCs
    • Remote troubleshooting, problem isolation and resolution
    Skills:
    • Incident & change Management supporting Cisco UCCE/UCCH Contact Center Platforms
    • Experience on Cisco Hosted Contact Center for UCCE platform.
    • Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
    • Scripting for call flow change or Holiday request.
    • Cisco Call Manager at some instances
    • Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence
    • Exposure on CISCO IVR Call Studio platform.
    • Should be ready to work in 24/7 business support environment
    • Should be having 4-5 years of experience on Cisco Voice platform.
    • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
    • Should have strong verbal & written communication skills
    • CCNP-Voice certification is added advantage.
    • Sound understanding of end to end VOIP Telephony Architecture
    If interested share your updated cv to hidden_email,

Keyskills :
call flowcisco voicecall managercontact centertechnical supportchange managementwritten communicationivrcvpvoipcucmucceipccbusinesstelephonyisolationmanagement

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