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Process Trainer & QA - Call Center

1.00 to 3.00 Years Chennai, Hosur 15 Jun, 2025

Job Location	Chennai, Hosur
Education	Not Mentioned
Salary	Rs 2.0 - 3.0 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Job description:Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher.Excellent Communication requiredThe Candidate should be able to handle 20 - 30 Trainee batches.Ability to multi-task with well-developed organizational skills.Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency.The Candidate will be responsible for delivering high quality voice and accent training to our employees.Required Candidate profile:Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center.should have Good Computer knowledge & Presentation skills.Good interpersonal skill.Strong understanding of and experience in product & process training preferably in domestic BPO domainGood in PPT & Excel.

Keyskills :
process trainingtraining managementcall auditcall quality

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