ServiceNow Delivery manager

Job Description

Hiring: MSP Support Specialist ServiceNow*Note : Need ServiceNow Delivery manager profile with MSP strong only*We are looking for an experienced MSP Support Specialist with 7 years of experience in ServiceNow Service Delivery Operations! If you have a strong understanding of ITSM, Incident Management, Problem Management, and escalations, this role is for you!Key Responsibilities: Manage ServiceNow Hi support tickets, performance escalations & upgrades Act as Technical Commander during P1/P2 incidents Work with SMEs to resolve production issues quickly Conduct RCA, Post-Incident Reviews & continuous improvement initiatives Generate daily, weekly, and monthly reports for key stakeholders Stay updated with ServiceNow releases & platform improvementsRequirements: ServiceNow CSA Certification (Mandatory) Strong understanding of ITSM, ITOM & IT Asset Management Experience with cand reporting Knowledge of Agile/Scrum & tools like JIRALocation:PAN IndiaHiring for Cognizant Interested candidates, DM me or share your profile at [hidden_email]

Keyskills :
incident managementmsp support specialistservicenow delivery manager