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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
The Team Manager must have a passion for data, efficiency, and accuracy. Specifically, the Team Manager will: Manage the operations floor on a day to day basis covering approximately 20 -30 Associates and Subject Matter Experts Develop the work schedule for the week by balancing work between the various work processes (transcription, verification, annotation etc.) as per the current demand Build daily and weekly status reports from metrics databases for communication to stakeholders Track metrics around quality and productivity. Monitor quality of transcriber s work as per the requirements of the quality audit process and meet audit quality targets set on a weekly basis. Ensure productivity is maximized through supervision, analysis and feedback of transcriber performance data on a periodic basis File and track tickets and follow up on blocking or productivity impacting issues Coordinating with the HR team to escalate issues when the need arises Maintain constant communication through daily huddles and provide regular feedback to the team and have monthly formal 1:1 with direct reports Manage people effectively to maintain a highly motivated and top performing work force Identify and help implement process-related improvement by following identified techniques such as Kaizen, six sigma or lean techniques, Bachelor Degree (Any Stream) with relevant experience of 8+ years with 4+ years of people management. Experience in managing process and operational escalations Exposure to process improvement/quality control tools and methods Experience in understanding metrics and developing them, as required Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps Demonstrated ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues Strong interest in hiring and developing people into stars in their respective roles
Keyskills :
hiringbasicenvironmentleanprocessverificationreportssigmasoftwaremanagementoperationssalesomputerimprovementserviceteamcustomerexcel