Front Desk Executive

Job Description

About usWeWork India is one of Indias leading flexible workspace operators Great Place To Work certified (Nov 2024 Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.Since its inception in India in 2016, WeWork India has expanded across 63 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.At WeWork India, were driven by collaboration, creativity, and a shared vision to redefine the future of work. If youre looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.For more information, please visit our website https://wework.co.in/Roles and Responsibilities:Front Desk Management:

• Greet members, guests, and visitors with a warm and welcoming attitude.
• Handle inquiries and provide information about WeWork services and amenities.
• Manage incoming calls and direct them to the appropriate person or department.

Community Bar Operations:

• Oversee the Community bar, ensuring it is well-stocked and organized.
• Assist members with coffee and beverage services, maintaining a clean and inviting space.
• Foster a social and collaborative atmosphere at the Community bar.

Keycard Activation and Access Control:

• Activate keycards for new members and ensure proper access control.
• Troubleshoot and address any keycard-related issues promptly.
• Collaborate with the technology team to manage digital products check-in.

Check-in and Guest Management:

• Manage the check-in process for members and guests.
• Ensure accurate recording of guest information and purpose of visit.
• Coordinate with the security team to monitor and authorize entry of visitors.

Digital Product Support:

• Assist members with the use of digital products, including mobile apps and workspace technology.
• Provide basic troubleshooting for common technical issues.
• Collaborate with the IT support team for more complex technical problems.

Administrative Tasks:

• Perform general administrative duties, including mail and package handling.
• Maintain a tidy and organized front desk area.
• Assist with scheduling and coordination of events or meetings within the workspace.

Member Engagement:

• Build positive relationships with members, fostering a sense of community.
• Actively listen to member feedback and address concerns or suggestions.
• Promote and participate in community events and activities.

Experience and Qualifications

• Previous experience in customer service or front desk management preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle various responsibilities simultaneously.
• Tech-savvy with a basic understanding of digital products.
• Positive attitude and a passion for creating a vibrant and collaborative community.

Equal Opportunity EmployerWeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.We expect all employees to embody our values and all aspects of employment, including the decisions to hire and promote, are based on merit, competence, performance, and business needs.Our total rewards philosophy is aimed at providing competitive compensation, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that youll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

Keyskills :
customer service excellence front desk management communication skillsdigital product support member engagement strategies interpersonal skillscompensation