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Support Role

3.00 to 6.00 Years   Chennai (Tamil Nadu), Hyderabad/ Secunderabad (Telangana)   08 May, 2025
virtusa consulting services pvt. ltd.
Job LocationChennai (Tamil Nadu), Hyderabad/ Secunderabad (Telangana)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Primary Skills

  • Solid understanding of real-time payment systems and the banking sector.
  • Familiarity with ACIs Universal Payments Framework (UPF) or other payment processing platforms.
  • Strong troubleshooting and debugging skills, with experience working in a Cloud environment.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication skills, with the ability to work effectively in a team-oriented, collaborative environment.
JDWe are looking for a highly skilled Junior Cloud Support Engineer to join our team and play a key role in supporting real-time payment solutions within the banking sector. The ideal candidate will have a strong background in Cloud technologies, and familiarity with TCH & Zelle Payments workflow. This role requires an individual who is adept at troubleshooting, debugging, and working within a Cloud environment.Responsibility
  • Monitor AWS Cloud services, support group mails to address & resolve basic problems.
  • Co-ordinate and escalate to the respective downstream system including the vendor products.
  • Coordination during Planned DR activities.
  • Analyze & resolve basic incidents related to applications and might take support from the application team for complicated incidents.
  • Perform RCA including code analysis for incidents that require code fix/implement RCA.
  • Provide support to the Cloud Engineering team for Patch deployments/Version upgrades to AWS services.
  • Create weekly statistics of incidents received.
  • Categorization of issues based on resolution (Upstream/Downstream/Data related/False Alarm.... etc.)
  • Organize production handover and conduct ORR for production changes.
  • Provide support for weekend deployment, triage the issues identified during deployment/post validation.
  • Building knowledge assets (KB Articles) - knowledge base build out of support process, common error patterns and health check procedures (if any).
  • Building dev ops pipeline and assist building dev ops procedure, processes, and dashboard as deemed necessary.
Qualification
  • Role: QA Automation
  • Experience: 3 to 6 years
  • Work Mode: Hybrid
  • Work timings: 2 PM to 11 PM
  • Location: Chennai & Hyderabad
  • Primary Skills: Node.js, AWS, lack of AWS CDK
Solid understanding of real-time payment systems and the banking sector. Familiarity with ACIs Universal Payments Framework (UPF) or other payment processing platforms. Strong troubleshooting and debugging skills, with experience working in a Cloud environment. Excellent problem-solving abilities and attention to detail. Strong communication skills, with the ability to work effectively in a team-oriented, collaborative environment.This job posting seeks a highly skilled Junior Cloud Support Engineer to join our team and support real-time payment solutions within the banking sector. The candidate will ideally have a strong background in Cloud technologies and familiarity with TCH & Zelle Payments workflow. This role requires an individual who is adept at troubleshooting, debugging, and working within a Cloud environment.Responsibilities Include:
  • Monitoring AWS Cloud services, supporting group mails to address and resolve basic problems.
  • Coordinating and escalating to the respective downstream system including the vendor products.
  • Coordination during Planned DR activities.
  • Analyzing & resolving basic incidents related to applications, potentially with support from the application team for complicated incidents.
  • Performing RCA, including code analysis for incidents that require code fix/implement RCA.
  • Providing support to the Cloud Engineering team for Patch deployments/Version upgrades to AWS services.
  • Creating weekly statistics of incidents received.
  • Categorization of issues based on resolution (Upstream/Downstream/Data related/False Alarm.... etc.)
  • Organizing production handover and conducting ORR for production changes.
  • Providing support for weekend deployment, triaging issues identified during deployment/post validation.
  • Building knowledge assets (KB Articles) - knowledge base build out of support process, common error patterns, and health check procedures (if any).
  • Building dev ops pipeline and assisting in building dev ops procedures, processes, and dashboards as deemed necessary.

Keyskills :
real time payment systems payment processing platforms troubleshooting cloud environments problem solving abilities strong communication skillscloud services debugging

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