gTech Ads Product Support Consultant

Job Description

gTech Ads Product Support ConsultantShare Link | Copy Link | Email a FriendLocations: Boulder, CO, USA; Chicago, IL, USAExperience Level: MidExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.Apply | Share Link | Copy Link | Email a FriendApplication Window:The application window will be open until at least 17 April, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position, you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA.Minimum Qualifications:

• Bachelors degree or equivalent practical experience.
• 5 years of experience in a customer experience or customer-facing role.
• Experience in project or program management.

Preferred Qualifications:

• Experience in account/campaign management roles, technical troubleshooting, or customer support, supported by strong communication and stakeholder management skills.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience using Google Ads or other online advertising solutions and the media landscape.
• Ability to develop perspectives on customer-focused solutions.
• Ability to work well in an environment with people from all backgrounds, solve problems, and think critically.

About the Job:gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs, along with complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google, and we remain a trusted partner.As a Product Support Consultant, you will have product knowledge, provide quality customer support, and own customer solutions. You will focus on managing troubleshooting tasks, using your problem-solving skills to proactively detect and provide resolution to issues. You will be responsible for liaising with internal and external stakeholders to provide communication on customer issues and questions.Google creates products and services that make the world a better place, and gTechs role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Compensation:The US base salary range for this full-time position is $110,000-$157,000bonusequitybenefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus, equity, or benefits. Learn more about benefits at Google.Responsibilities:

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Googles advertisers, Sales teams, agencies, and partners.
• Apply product-solving technical customer issues and escalations and carry out projects. Share insights with our partner teams to support product and process improvements.
• Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients, resolve issues, and understand customer pain points.
• Drive team culture among a globally dispersed team. Demonstrate mentorship and leadership across the team.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit, is subject to Googles Applicant and Candidate Privacy Policy.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.Locations:Boulder, CO, USA; Chicago, IL, USAExperience Level: MidExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Keyskills :
customer support excellence project management expertise technical troubleshooting skills data analysis capability stakeholder communication skillsjob posting recruitment workforce compensation