Senior Customer Service Representative

Job Description

Customer service reprentative Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. Principal Responsibilities: May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Job Level Specifications: Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution. Completes complex assignments requiring significant judgment, initiative and problem solving skills. Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations. Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts. Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time. Work Experience: Typically requires a minimum of five years of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Experience Level Senior LevelIt is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6 years Experience.More about this Senior Customer Service Representative jobPlease go through the FAQs to get all answers related to the given Senior Customer Service Representative jobWhat qualifications and experience are required for this Senior Customer Service Representative position Ans :Candidates should have All Education levels with 5-7 years of experience.What is the salary and job type for this role Ans :Salary details will be shared during the hiring process.What shift and timings does this job follow Ans :This Senior Customer Service Representative job follows a Day shift.Do you need to visit the office for this job Ans :Yes, candidates need to visit the office and work from the location in Chikkaballapur, Bangalore.How many openings are available for this position Ans :There is 1 opening available for this position.Is this job open for all genders Ans :Yes, this Senior Customer Service Representative job is open for both male and female candidates.Where is this job located Ans :This Senior Customer Service Representative job is located in Chikkaballapur, Bangalore.Why should you apply for this Senior Customer Service Representative job Ans :The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available. .

Keyskills :
Customer serviceOrder processingIssue resolutionSales supportProcess improvementRecord keepingCommunicationProblem solving