Director and Leader , Global Order Processing

Job Description

About HPEIn todays world where everything computes, technology, apps and data are driving digital transformation, reshaping markets and disrupting every industry.As organisations bridge from the traditional to the new, IT must transform from being a cost centre to creating and accelerating how ideas turn into customer value. Achieving that transformation is where HPE leads like no other company. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.Technology innovation that fosters business transformation. Hewlett Packard Enterprise (HPE) is an industry leading Technology Company that enables customers to go further, faster. With the industrys most comprehensive portfolio, spanning the cloud to the data center to workplace applications, HPEs technology and services help customers around the world make IT more efficient, more productive and more secure. The Hewlett Packard legacy dates back to a partnership founded in 1939 by William R. Hewlett and David Packard, and the company strives every day to uphold and enhance that legacy through a dedication to providing innovative technological solutions for its customers.At Hewlett Packard Enterprise, we aim to be the industrys leading provider of hybrid IT, built on the secure, next-generation, software-defined infrastructure that will run customers data-centres today, bridge them to multi-cloud environments tomorrow, and power the emerging intelligent edge that will run campus, branch and Industrial IoT applications for decades to come. All delivered through a world class services capability.Our strategy is built on three pillars. We make Hybrid IT simple, we power the Intelligent Edge, and we have the expertise to make this happen. Its our belief that the world of IT will be hybrid and that the Intelligent Edge is going to unleash an Industrial IoT revolution. Services are going to be even more critical, along with having a world class partner ecosystem and the right consumption models to help our customers through their transformation.For more information on Hewlett Packard Enterprise please visit:www.hpe.comRole descriptionThe Global Leader Order Processing is accountable for the global organization and teams receiving PO (Purchase Order) from partners, customers and sales globally, booking the order into system, and moving it to factory for production in a short turnaround time. This team manages multi-billion orders processing per year. Reporting to Global Leader & Vice President, Order Management and Care, the role leads No Touch Order Processing initiatives, and No Touch Next Generation IT design in HPEs digital transformation journey.Responsible for managing a group of employees performing jobs in two or more of the Sales Operations Job Families. Responsible for setting the direction and accountable for the deliverables of the assigned teams while achieving expense objectives. Where appropriate, seeks to build strategic executive relationships externally with clients and internally within company, and partners with internal and external resources to develop best-in-class solutions for customers and partners. Manages the performance of individual contributors and the team overall, and grows and develops talent within the organization. These responsibilities are frequently at a country, region/sub-region or global level.Responsibilities:RunResponsible for operational success, strategic alignment and integration of order validation, fallout management, and order entry activities with other major organizational functions (Business Units, Supply Chain, Sales Operations, Finance)Run the day to day operations with a focus on ensuring all work line items are processed right 1st time and as close to real time as possible, keep backlog to a minimum and avoided unnecessary backlog agingDrive operational excellence for single book of truth of KPIs to ensure stay in operational control and to support quantifiable performance and drive data based decisionsManage KPI and operations governance & cadence with daily/ weekly/ monthly visibility on ops performance to ensure high level of operations controlImprove Customer & partner Net Satisfaction in Ease of Order PlacementReduce Manual Order Processing turnaround time, and improve Bookable order rateEngage to ensure minimum disruption to Order Processing during Global Next Generation IT deploymentTransformBuild capabilities to transform into a broader global Run tower that can absorb adjacent standard Order Management activitiesDrive Order Processing No Touch through policy/ process/ system change (incl. inputs into NGIT design)Partner with e-Commerce team in shifting manual order to e-orderIdentify Order Processing automation opportunities and automate rule based activities after NGIT implementationContinues evolving OP Operations Hub Location Strategy to drive long term benefit in cost, efficiency and customer experienceDevelops overall sales operations policies and goals in consultation with the global leadershipAdvises on planning for future state organizational structure.PeopleDirects a team of high-level individual contributors and managers across multiple job families within the sales operations function that typically support operational or strategic activitiesResponsible for talent management and succession planning; ensures that the proper tools are in place to support the team and the processes.Ensure engaged & motivated staff with high employee engagement and people leadershipDevelop talent through Global Order Processing people development plan. Shift entry level agent, Senior individual contributors, Supervisors, and Managers to the next level, and to be ready for post NGIT operationsEducation and Experience Required:First-level university degree required; advanced university degree preferred.Typically 15 years of experience in a business related function, preferably global sales operations, sales, or finance with large scale operations and transformation programsExperienced in managing large teams and/or organizations.Core Competencies: Deep Operational excellence experience and skill, transformation mindset Exceptional Business and Financial acumen, experienced in managing budget, costs and business outcomes. Ability to set, measure, and manage multiple teams performance. Logical problem solving approach, simplifying complexity and navigating ambiguity Passion for Customers, proactive, C-level partnering Able to align stakeholders, good interpersonal communication and professional presentation skill Results orientation, ability to lead and coach global and virtual teams effectively in a complex and ambiguous environment to deliver results. Able to balance between competing priorities and be proactive, positive team player and quick learner1042467HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Keyskills :
directormobileproblem solvingteam playerinfrastructureentry level