Barista Trainer

Job Description

As a barista trainer, youre responsible for teaching others the correct way to prepare menu items, which may require an in-depth understanding of coffee and espresso drinks. For example, its important to know the difference between popular drinks such as cappuccinos and cold brews.Some barista trainer job duties may include:Assisting customers by taking their orders, explaining menu items and addressing their questionsProcessing credit card, cash and mobile application payments and providing accurate change when necessaryTraining incoming employees about the correct usage of cafe equipment, such as an espresso machine, and describing how to create drinks according to the employers standardsDiscussing cleaning practices and standards to ensure a hygienic work environmentHandling customer concerns and interactions in the event of a mistake with a drink or food itemReviewing customer service requirements and guiding incoming professionals regarding the correct way to take orders and converse with patronsEssential Barista Trainer Skills1. POSPOS is an abbreviation of Point of Sale which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.Heres how pos is used on barista trainer resumes:Ring beverages and food accurately according to customization using POS System. Complete opening and closing duties including inventory, cash handling using MICROS POS system, till reconciliation and cleaning daily. Worked with espresso and clover machines, coffee brewer, and POS System. Received payment by cash, credit cards ; Knowledge of POS systems. Operate POS systems and maintain a perfect drawer count at all times.2. Customer ServiceCustomer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.Heres how customer service is used on barista trainer resumes:Job description includes inventory management, up-to-date product knowledge, hand-crafting quality beverages and excellence in customer service. Provided superior customer service through cashiering and making/serving handmade, high-quality espresso and tea drinks. Provide excellent customer service in a fast-paced atmosphere while constantly improving upon product quality. Provide outstanding customer service by ensuring that every customer is satisfied with every visit. Provided excellent customer service and tasty drinks for customers in a fast-paced environment.3. Menu ItemsHeres how menu items is used on barista trainer resumes:Increased volume of sales through product knowledge and suggestive selling of menu items. Describe menu items/daily specials in detail and provide recommendations when requested; accurately relay the various ingredients employed. Deliver friendly and efficient service while suggesting menu items and preparing specialty cocktails per corporate specifications. Presented menus to patrons and answered questions regarding menu items, making recommendations upon request. Complete understanding of menu items to accurately explain them to customers to offer suggestions.4. Food PreparationHeres how food preparation is used on barista trainer resumes:Learn the basics of restaurant service while gaining knife skills, performing food preparation, and completing catering orders when needed. Completed daily food preparation while working on sandwich line. Assisted in making specialty drinks and food preparation. Cross Training in food preparation. Completed daily food preparation and practiced sense of urgency while working on caf sandwich line.5. Positive AttitudeA positive attitude can be defined as a mindset and a thought process that expects favorable results. It means being optimistic about situations, outcomes, interactions, and yourself. Having a positive attitude means expecting the best under all circumstances.Heres how positive attitude is used on barista trainer resumes:Help guests with inquires or concerns with a positive attitude and knowledge on all products. Maintain a positive attitude throughout the work day regardless of outside influence. Maintained a clean store, polished appearance and positive attitude. Cashier and Inventory Responsibilities Successful Preparation of Customers Beverages and Food Daily Positive Attitude * Increased Customers and Sales Present a totally professional and positive attitude in daily approach to assignments and objectives.

Keyskills :
servicemenu costingcustomer service operationstraining analysisfood preparationhotel managementdesigning learningfood cost analysiskitchen remodeling