hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Specialist

Fresher   Coimbatore, Tamil Nadu   19 Oct, 2025
Rently Software Development
Job LocationCoimbatore, Tamil Nadu
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a Technical Support Specialist (TSS 1) at our company, you will provide technical assistance to customers, installers, and residents. Your success depends on your deep knowledge of our products, services, partner integrations, and client business practices. Effective communication skills and a genuine desire to understand clients technical needs are crucial. You should offer value through actionable processes, possess knowledge of IoT devices, use agile thinking to solve problems, and provide meaningful insights into clients daily technical issues.Key Responsibilities:- Field escalation calls, tickets, chats, email, and other communications from users with inquiries about smart home devices, connectivity, software, and related concerns.- Manage call center communications to promptly resolve escalated issues.- Raise Salesforce cases to escalate issues requiring external interventions.- Collaborate with cross-functional team members to translate business needs and product requirements into new customer solutions.- Provide actionable insights and data analysis for customer value.- Work with TSM 2 to identify and resolve higher-level issues.- Guide users through diagnostic and troubleshooting processes using software and verbal instructions.- Participate in team meetings, provide process enhancement feedback, and foster a culture of teamwork.- Demonstrate increasing knowledge of company products and integrations.- Accurately document and update client records, support notes, and interactions using tools like Salesforce, Zendesk, Dialpad, Confluence, etc.- Ensure compliance with company best practices and established policies and procedures.- Achieve OKRs and KPIs communicated by your manager.Qualifications Required:- Previous experience in a client-facing or account management role.- Proficiency with Salesforce or similar CRMs, support ticketing software systems, and best practices.- Strong analytical and problem-solving skills.- Ability to work in a fast-paced, team-centered work environment.- Technical aptitude to identify alternative solutions to customer issues.- Ability to handle multiple critical, high-priority issues with urgency.- Proficiency in Google Suite Products.- Excellent verbal, written, and interpersonal communication skills with strong active listening abilities.- Detail-oriented, dependable, with a positive and inquisitive attitude.- Ability to multitask, prioritize, and collaborate effectively.- High degree of self-motivation, drive, and proactive nature.(Note: No additional company details were provided in the job description.),

Keyskills :
Technical AssistanceCommunication SkillsData AnalysisSalesforceIoT DevicesAgile ThinkingClientFacing ExperienceProblemSolvingGoogle Suite Products

APPLY NOW

Technical Support Specialist Related Jobs

© 2019 Hireejobs All Rights Reserved