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Customer Support Expert

Fresher Coimbatore, Tamil Nadu 05 Dec, 2025

Job Location	Coimbatore, Tamil Nadu
Education	Not Mentioned
Salary	Not Disclosed
Industry	Others
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

You will be overseeing the Sales Coordination team at MEF Tech Support Private Limited in Coimbatore, India. Your role is crucial in ensuring smooth order processing, maintaining high-quality customer service, and fostering collaboration across MEFs international operations.- Lead, supervise, and mentor the Sales Coordination team to ensure timely and accurate processing of customer orders and inquiries through SAP and Oracle ERP.- Manage day-to-day operations to uphold exceptional customer service standards and efficient order-to-cash processes.- Serve as the ERP subject matter expert, supporting process improvements, troubleshooting issues, and guiding team members on system best practices.- Handle escalated customer concerns professionally, collaborating with cross-functional departments to implement effective solutions.- Track service metrics, analyze performance data, and recommend actionable improvements in accuracy, efficiency, and service quality.- Foster a collaborative and positive team culture by providing ongoing coaching and training to drive high performance and professional development.Qualifications:- Proven experience leading Customer Service, Sales Support, or Sales Coordination teams, preferably in a marine supply, trading, logistics, or B2B environment.- Strong working knowledge of SAP and Oracle ERP platforms.- Excellent communication, organizational, and problem-solving skills.- Ability to interpret customer service KPIs, identify gaps, and implement process enhancements.- Bachelors degree in Business Administration, Operations, or a related field; equivalent experience is also considered.- Strong leadership qualities with the ability to motivate, coach, and develop team members.In addition to a competitive salary with performance-based incentives, at MEF Tech Support Private Limited, you will have opportunities for continuous learning, including ERP system training. You will be part of a collaborative, multicultural work environment connected with MEFs global offices, with clear career progression pathways within the organization.If you are eligible and have at least 4 years of experience in customer support, are based in Coimbatore, Tamil Nadu, and can work in person, we encourage you to apply by the application deadline of 20/11/2025.,

Keyskills :
Customer ServiceSales CoordinationLeadershipCommunication SkillsSAPOracle ERPProcess ImprovementTroubleshootingTeam ManagementKPI Analysis

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