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AVP - Key Account Management

Fresher   Delhi   03 Nov, 2025
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role Overview:As a strategic thinker and proactive relationship builder, you will be responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.Key Responsibilities:- Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.- Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.- Build long-term, trusted partnerships and drive client retention and loyalty.- Drive revenue growth through strategic upselling and cross-selling of products and services.- Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.- Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.- Create and execute account plans focused on client growth, engagement, and service delivery.- Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.- Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.- Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.- Lead internal business reviews and external quarterly/annual review meetings with clients.- Address escalations with prompt resolution and ensure high client satisfaction scores.- Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.- Deliver insights based on data analytics and client feedback to shape future engagement strategies.Qualifications:- MBA or equivalent post-graduate degree in Business, Marketing, or related field.- Bachelors degree in business, management, or related discipline.About - Vouchagram India Private Limited (brand name - GyFTR):Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space. With 250 partner brand associations, 300 clients, and servicing the top 14 banks in the country, VG drives rewards disbursements worth INR 4000 Crores annually. VG ecosystem connects brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries. The organization thrives in a start-up culture where work and after-work life are equally valued and enjoyed. Employee surveys rate it as one of the most jovial and fun places to work, motivating employees to deliver their best.,

Keyskills :
Key Account ManagementUpsellingCommunicationNegotiationStakeholder ManagementProject ManagementRelationship ManagementData AnalyticsEnterprise Client ServicingCustomer SuccessCXOlevel EngagementCrosssellingPL ManagementInternal Stakeholder Ma

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