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Bilingual Customer Service Representative

1.00 to 10.00 Years   Delhi   09 Sep, 2026
Apex Sourcing and Info Services Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role OverviewYou will be working as a Bilingual Customer Service Representative at Apex SourcingInfo Services Pvt Ltd located in Sarita Vihar Your primary responsibilities will include addressing customer inquiries resolving concerns providing support and ensuring excellent customer satisfaction You will act as the main point of contact for clients manage customer interactions through various communication channels and contribute to enhancing the overall customer experienceKey ResponsibilitiesAddressing customer inquiries and resolving concerns promptlyProviding support to customers and ensuring high levels of customer satisfactionActing as the primary point of contact for clientsManaging customer interactions across multiple communication channelsContributing to enhancing the overall customer experienceQualificationsStrong skills in Customer Service Customer Support and ensuring Customer SatisfactionExperience in improving Customer Experience and maintaining highquality interactionsExcellent communication skills in English and one additional languageProficiency in problemsolving and conflict resolution skillsAdaptability to work effectively in a fastpaced environmentHigh school diploma or equivalent required a college degree is preferredPrevious customer service experience in a professional setting is a plus Role OverviewYou will be working as a Bilingual Customer Service Representative at Apex SourcingInfo Services Pvt Ltd located in Sarita Vihar Your primary responsibilities will include addressing customer inquiries resolving concerns providing support and ensuring excellent customer satisfaction You will act as the main point of contact for clients manage customer interactions through various communication channels and contribute to enhancing the overall customer experienceKey ResponsibilitiesAddressing customer inquiries and resolving concerns promptlyProviding support to customers and ensuring high levels of customer satisfactionActing as the primary point of contact for clientsManaging customer interactions across multiple communication channelsContributing to enhancing the overall customer experienceQualificationsStrong skills in Customer Service Customer Support and ensuring Customer SatisfactionExperience in improving Customer Experience and maintaining highquality interactionsExcellent communication skills in English and one additional languageProficiency in problemsolving and conflict resolution skillsAdaptability to work effectively in a fastpaced environmentHigh school diploma or equivalent required a college degree is preferredPrevious customer service experience in a professional setting is a plus .

Keyskills :
Customer ServiceCustomer SupportCommunication SkillsConflict ResolutionProblemSolving

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