hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Branch customer services experiences

1.00 to 10.00 Years   Delhi   31 Jul, 2026
Acura Solutions
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Description Branch Customer Experience (Banker Customer Experience)Job SummaryThe Branch Customer Experience (BCE) professional is responsible for delivering an exceptional banking experience to customers visiting the branch. The role focuses on relationship management, service excellence, sales of banking products, operational support, and ensuring compliance with bank policies and regulatory guidelines. (Key Responsibilities
    • Welcome and assist customers with their banking requirements.
    • Deliver a superior customer experience and ensure timely resolution of customer queries and complaints.
    • Manage customer relationships and strengthen engagement with existing customers.
    • Drive business growth through cross-selling of:
      • Savings Accounts (SA)
      • Current Accounts (CA)
      • Fixed/Term Deposits (FD/TD)
      • Credit Cards
      • Personal Loans
      • Insurance
      • Investment & Wealth Products
    • Identify customer needs and recommend suitable financial solutions.
    • Ensure accurate execution of branch transactions and service requests.
    • Maintain KYC, AML, and regulatory compliance for all customer interactions.
    • Support digital banking adoption by encouraging customers to use Mobile Banking, Internet Banking, UPI, and other self-service channels.
    • Coordinate with branch teams to achieve customer service and business targets.
    • Maintain high standards of operational accuracy and service quality.
    Eligibility
    • Graduate in any discipline.
    • 15 years of experience in Retail Banking, Branch Banking, or Financial Services.
    • Strong communication and interpersonal skills.
    • Customer-centric approach with sales orientation.
    • Knowledge of banking products, KYC, AML, and branch operations is preferred.
    Required Skills
    • Customer Relationship Management
    • Sales & Cross-selling
    • Problem Solving
    • Communication & Negotiation
    • Banking Operations
    • Compliance & Risk Awareness
    • Team Collaboration
    • Digital Banking Knowledge
    Preferred Candidate Profile
    • Experience in branch banking or customer service.
    • Ability to achieve business and service KPIs.
    • Passion for delivering an outstanding customer experience while driving revenue growth.

Keyskills :
customer servicecash handling

APPLY NOW

Branch customer services experiences Related Jobs

© 2019 Hireejobs All Rights Reserved