Business Information Security Officer - DIAL - 8347

Job Description

JOB PURPOSEManage the project infrastructure, which should always be available, perform as expected, secure and scalable for efficient operations.To Lead Applications & Networks to ensure service availability and Quality of Service as per the business requirements.ORGANISATION CHARTKey AccountabilitiesAccountabilities Key Performance IndicatorsIncident Management: to ensure all the incidents (Networks and Applications Domains) shall be closed as per the SLA and ensure service stability by optimizing the incident handling procedures and provisioning of necessary technical information and updates to the concerned teams including external stakeholders Service Stability IndexNo of Escalations & Major EscalationsNo of SLA BreachesImplement New Requirements / Change Management: To Identify/understand the new/ change requirements, risk and impact, necessity and priority so as to recommend, approve or reject new requirements /changes and to plan, implement, review the same. pertaining to Networks and Applications Domains. % Changes/new requirements Successfully ImplementedTimelines/Turn Around TimesNo of Turnkey Solutions ProvidedPerformance Management: To implement Mechanisms to monitor the performance of all the devices (Networks and Communications), applications and to submit performance dashboards with IT HOD, and to ensure the performance of all the devices/applications/services to be in the acceptable levels. % AvailabilityNo of unscheduled downtimesUnscheduled Downtime ImpactNo of Performance Review MeetingNo of Monitoring Reports Analyzed and Action TakenCapacity Management: To Monitor and Optimize the Capacity Utilization and plan capacity requirements for business progression and continuity and to plan for capacity consolidation and upgrade against various drivers and initiatives, concerned to Networks and Applications Domains No of Service BreakdownsUnforeseen performance bottlenecksCapacity planned vs Capacity UtilizedSecurity Management: To Identify, Recommend, Implement and Maintain the necessary security enforcement and monitoring solutions to protect the operational environment from external and internal security threats. To build a team of professionals capable of working with minimal or no guidance to identify, respond and resolve security issues in day to day operations. No of Security BreachesNo of Critical/High category risks identified by external AuditorNo of Service Interruptions due to security issuesNo of Compliance non-conformities.Team Management: To guide, support, mentor and review the team to achieve synergy and desired performance levels. To monitor and review the performance of vendor and Outsourced Employees. To recruit and induct new team members as per the requirements along with HR Teams Overall Team Performance Rating by HODEmployee Engagement ScoresInduction Maturity Lead TimeEXTERNAL INTERACTIONSExternal - Roles you need to interact with outside the organization to enable success in your day to day workVendors: Plan, Design and Implement of Various Solutions as a part of Change Management and Service Continuity. Support Escalations for service stability and incident resolutionAirlines: Understand New /Change Requests, timelines, Risk and Impact. Coordinate for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Address Stakeholders concerns regarding service availability and Quality.Concessionaries: Understanding New Change Requests, timelines, Risk and Impact. Coordinating for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Addressing Stakeholders concerns regarding service availability and Quality.Service Providers : incident and performance management , capacity planning/upgradeOthers: Addressing Stakeholders concerns regarding service availability and Quality.Govt. & Statutory : Maintenance and Upgrade of License to Implement and Operate various Communication SystemsINTERNAL INTERACTIONSInternal - Roles you need to interact with inside the organization to enable success in your day to day workBusiness Team: Validate and Finalize the New Service requests and feasibility approvals, Prepare Proposals for New/Existing Service offerings/Changes. Review Service Offerings, Customer Feedbacks, operating expenses and Service CostsProject Management Team: Understand the New Changes, Impact, Cost, Timelines and support the new initiatives, modifications, at various stages of ongoing and planned projectsTerminal Operations team: Review the Levels of Service Quality at Various Locations of the Airport for services Like PA Systems etc., and recommend and implement appropriate measures to maintain the desired QoS. Review the Stakeholder feedback pertaining to the IT service Offerings to Passenger Community and to Recommend and Implement appropriate measures to improve and sustain ASQ ratings of the concerned service.Infra Support Team: Coordinate for New / Change Request Implementation, Risk and Impact Analysis, Review of Major Change implementations, Major Incident Handling and Process Reviews.FINANCIAL DIMENSIONSOther DimensionsEDUCATION QUALIFICATIONSEngineering Graduate with 15 years of Relevant Experience in Networks and Applications ManagementGood Knowledge in Network Design, Network Management, Network Protocols, Application Design , IT Security, Software Engineering PracticesKnowledge of ITIL is PreferableRelevant ExperienceCOMPETENCIES Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview Network IT Security Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Innovation Managing Change and ambiguity by creating Win-Win Determination(Contextual and Flexible) Learning Ability Making & Navigating proposals Scanning, Networking & External orientation,

Keyskills :
Network DesignNetwork ManagementApplication DesignIT SecuritySoftware Engineering PracticesITIL