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Business System Administrator - GTM Systems (Certified Salesforce Administrator)

6.00 to 11.00 Years   Delhi   12 Nov, 2024
FACILITY PLUS SERVICES
Job LocationDelhi
EducationNot Mentioned
SalaryRs 16 - 28 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaERP / CRMApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

    About the role.As the System Administrator for Digital Workplace Operations, you will be responsible for the administration of a variety of SaaS systems, used across all departments.In this role you can expect to
    • Always be learning new systems to help support its users.
    • Own all of the level one support tickets including, access requests, user requests and questions, system outages and maintenance windows and the overall administration of various systems used.
    • Escalation of all Level 2 and higher tickets to the appropriate resources on the Corporate Digital Transformation Team - this role will manage the ticket queue of all support tickets for the team.
    • The direct point of contact for system outages and maintenance window notifications that impact users and will provide timely updates so users understand the current status of any system disruptions.
    • Assist with peer reviews, SIT and regression testing when needed.
    • Address user requests for minor customizations following an established SDLC process with approvals prior to deploying to production.
    • Monitor end-user usage, daily system scripts and track system performance
    • Assist in fulfilling audit requirements when needed.
    You may be a good fit for our team if you have.
    • Bachelors Degree in Information Systems, Business Administration or related field or equivalent experience
    • 5 years of supporting GTM or other related business systems with the desire and aptitude to learn new technologies and system processes.
    • A current learning mindset that you can demonstrate by showing previous examples of how you learned a new system, accepted new responsibility for that system, and established a relationship of trust with your users through your interactions.
    • Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports, and dashboards.
    • Previous Sarbanes-Oxley experience is also desired.
    • Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
    • High proficiency in verbal and written communication. Solid presentation skills are desired.
    • Strong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrently.
    • Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
    • Commitment to excellence in delivery of customer service.
    • Comfortable in working with personnel at all levels of the organization.

Keyskills :
gtmsalesforcesox implementation

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