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Chat Support Executive

1.00 to 6.00 Years Delhi,Gurugram 10 Apr, 2025

Job Location	Delhi,Gurugram
Education	Not Mentioned
Salary	Rs 2.5 - 4.0 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Technical Support / HelpdeskCustomer Service (International)
EmploymentType	Full-time

Job Description

customer success associate international chat support (tech process)work mode: work from officehiring radius: candidates residing within 20 km of the office preferredabout the role:we are looking for a proactive and customer-focused customer success associate to join our tech support international chat process team. as part of our customer experience department, you will be responsible for delivering exceptional service and support via chat to a global customer base.key responsibilities:provide prompt and accurate responses to customer queries via chatensure high levels of customer satisfaction and first-time resolutiontroubleshoot technical issues and guide customers through appropriate solutionscollaborate with internal teams to address customer concerns effectivelymaintain detailed and accurate records of all customer interactionsrequired skills & qualifications:excellent verbal and written communication skills in englishstrong interpersonal skills with the ability to empathize and engage with customersboth graduates and undergraduates are eligibleminimum 6 months of experience in an international process is mandatorycompensation & benefits:salary: 25,000 to 31,000 ctcworking days: 5 days a weekshifts: rotational shifts with rotational weekly offsperks: company-provided both side cab facility

Keyskills :
communication skillscustomer supporttechnical supportchat process

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