Client Advisor

Job Description

Role Overview:As a Customer Relationship Manager at Zoya by Tata, your primary responsibility will be managing the store front-end operations and providing an exceptional in-store experience to our customers. This is a customer-facing role where you will interact directly with clients, ensure smooth operations at the store level, and uphold the luxury standards of Zoya through excellent service, relationship-building, and operational excellence.Key Responsibilities:- Customer Service Excellence: - Be the first point of contact for customers entering the store. - Provide personalized service, understand customer needs, and offer tailored jewelry recommendations. - Ensure every customer has a memorable and luxurious shopping experience.- Relationship Building: - Build and nurture long-term relationships with clients, ensuring they feel valued and appreciated. - Regularly engage with customers to understand their preferences and encourage repeat visits.- Sales Support: - Drive sales by promoting the brands jewelry collections, upselling, and meeting store sales targets.- Store Operations: - Oversee day-to-day store operations including managing customer check-ins, maintaining store aesthetics, ensuring a welcoming environment, and operating the cash register when necessary.- Product Knowledge: - Stay well-informed on the latest jewelry collections, trends, and offerings to provide expert guidance and support to customers.- Feedback Management: - Collect and report customer feedback to improve the store experience and product offerings.- Conflict Resolution: - Address any customer concerns or complaints promptly, ensuring a positive resolution and reinforcing customer satisfaction.Key Skills and Qualifications:- Experience: - Minimum 3 years of experience in customer-facing roles, preferably in luxury retail or jewelry, with a focus on store front-end management.- Customer Focus: - Passion for providing excellent customer service and building lasting relationships.- Strong Communication Skills: - Ability to communicate clearly, confidently, and effectively with customers and team members.- Sales Ability: - Proven track record in achieving sales targets and promoting luxury products.- Attention to Detail: - Strong organizational skills and an eye for detail to maintain store presentation and ensure customer satisfaction.- Team-Oriented: - Ability to work collaboratively within a team to create a seamless store environment.- Education: - A degree or equivalent qualification is preferred, but not mandatory.Join Zoya by Tata for:- Exclusive Brand: - Become part of a prestigious luxury jewelry brand that embodies elegance and quality.- Career Growth: - Opportunities for professional development in a growing company.- Supportive Team: - Work in a collaborative environment with a team that values customer satisfaction.- Competitive Compensation: - Attractive salary and benefits package. Role Overview:As a Customer Relationship Manager at Zoya by Tata, your primary responsibility will be managing the store front-end operations and providing an exceptional in-store experience to our customers. This is a customer-facing role where you will interact directly with clients, ensure smooth operations at the store level, and uphold the luxury standards of Zoya through excellent service, relationship-building, and operational excellence.Key Responsibilities:- Customer Service Excellence: - Be the first point of contact for customers entering the store. - Provide personalized service, understand customer needs, and offer tailored jewelry recommendations. - Ensure every customer has a memorable and luxurious shopping experience.- Relationship Building: - Build and nurture long-term relationships with clients, ensuring they feel valued and appreciated. - Regularly engage with customers to understand their preferences and encourage repeat visits.- Sales Support: - Drive sales by promoting the brands jewelry collections, upselling, and meeting store sales targets.- Store Operations: - Oversee day-to-day store operations including managing customer check-ins, maintaining store aesthetics, ensuring a welcoming environment, and operating the cash register when necessary.- Product Knowledge: - Stay well-informed on the latest jewelry collections, trends, and offerings to provide expert guidance and support to customers.- Feedback Management: - Collect and report customer feedback to improve the store experience and product offerings.- Conflict Resolution: - Address any customer concerns or complaints promptly, ensuring a positive resolution and reinforcing customer satisfaction.Key Skills and Qualifications:- Experience: - Minimum 3 years of experience in customer-facing roles, preferably in luxury retail or jewelry, with a focus on store front-end management.- Customer Focus: - Passion for providing excellent customer servic

Keyskills :
Relationship BuildingSales SupportStore OperationsProduct KnowledgeFeedback ManagementConflict ResolutionCustomer FocusStrong Communication SkillsSales AbilityCustomer Service ExcellenceAttention to Detail