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Collection Executive

1.00 to 3.00 Years   Delhi   07 Apr, 2025
DIGITALCUBE CONSULTANCY SERVICES PRIVATE LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryFinancial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Designation: Collection ExecutiveLocation: Saket DelhiExperience Required:6months to 2yearJob Profile :We are looking for a proactive and dedicated Tele Collection Executive to join our team in Saket. The role involves managing debt collection processes through phone calls, WhatsApp,email, and references, with a focus on education loans.Key Responsibilities:
    • Manage debt recovery across different buckets by engaging with customers via phone,WhatsApp, email, and other references.
    • Send professional email communications for debt collection and follow-up.
    • Maintain accurate and up-to-date records of all customer interactions using the companys CRM software.
    • Address and resolve customer payment issues, escalating complex cases to senior staff when necessary.
    • Build strong relationships with customers to encourage timely payments and resolve outstanding issues.
    • Collaborate with internal teams to ensure smooth and effective resolution of customer Queries.
    Desired Skills and Qualifications:Experience: 6 months to 2 years in collections, credit control, debt recovery, or telecalling.Communication: Strong verbal skills in both Hindi and English (additional languages are a plus).Technical Proficiency: Basic computer knowledge and familiarity with social media and email communication.Interpersonal Skills: Ability to multitask, manage customer relationships, and resolve issues effectively.Independence: Ability to work independently with minimal supervision and manage priorities efficiently.

Keyskills :
credit controldebt recovery

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