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Collections Executive

1.00 to 3.00 Years   Delhi   12 Dec, 2024
MERA DIAGNOSTIC HOUSE PVT LTD
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaField Sales Executive
EmploymentTypeFull-time

Job Description

    Job Title: Field Collection ExecutiveLocation:delhi/ncrJob Type: Full-TimeExperience: 1-3 Years (Experience in collections or field sales preferred)Key Responsibilities:
    1. Debt Collection:
      • Visit assigned clients or customers to collect overdue payments in person.
      • Communicate with customers to explain outstanding balances and arrange for timely payments.
    2. Customer Relationship Management:
      • Establish and maintain positive relationships with customers to facilitate smoother collections.
      • Handle customer queries, concerns, and objections professionally and effectively.
    3. Payment Tracking:
      • Keep accurate records of payments received and pending payments.
      • Update customer records in the database with the status of collections.
    4. Negotiation:
      • Negotiate payment terms or settlement offers with customers.
      • Provide customers with information regarding payment options and consequences of non-payment.
    5. Report Preparation:
      • Prepare daily or weekly collection reports to track payment progress and status.
      • Provide management with updates on difficult or non-paying clients.
    6. Follow-ups:
      • Follow up with customers who have missed payments or made partial payments.
      • Ensure all payment deadlines are met as agreed upon.
    7. Compliance and Documentation:
      • Ensure compliance with company policies, legal guidelines, and industry standards related to debt collection.
      • Maintain proper documentation and receipts for all collected payments.
    8. Field Visits:
      • Plan and execute daily routes for field visits to clients/customers.
      • Ensure all field visits are conducted professionally, with a focus on customer service.
    Key Skills and Competencies:
    • Strong communication and negotiation skills.
    • Ability to handle difficult conversations and manage conflict.
    • Excellent time management and organizational skills.
    • Self-motivated and target-driven.
    • Attention to detail and accuracy in record-keeping.
    • Problem-solving and analytical skills.
    • Ability to work independently with minimal supervision.
    • Basic knowledge of debt collection laws and regulations (preferred).
    Qualifications:
    • High school diploma or equivalent (Bachelors degree preferred).
    • 13 years of experience in collections, field sales, or related roles.
    • Valid drivers license (if required for field travel).
    • Proficiency in basic MS Office (Excel, Word) and/or collection software.
    Salary and Benefits:
    • Competitive salary with performance-based incentives.
    • Travel allowances or reimbursement for field visits.
    • Health and wellness benefits.
    • Opportunities for career growth and development.
    Join our team and help us manage collections while maintaining positive customer relationships!

Keyskills :
field collectionsfield service

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