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Customer Experience

1.00 to 5.00 Years   Delhi   04 Mar, 2024
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    The selected candidates will be assisting EMT customers and users over phone (inbound & outbound) to complete their flight bookings.Key Responsibilities Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service Support customers across Telecommunication/E-mail/Chat to meet customer requirements through first contact resolution Clarify customer requirements; probe for and confirm understanding of requirements or problems Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer filesWhile candidates from all degrees are eligible to apply, the salary for graduates will be INR 21k/month incentives and for post-graduates the salary would be INR 25k/month. incentives.About Company: EaseMyTrip is one of the largest online travel platforms in India, and a trusted name in the Indian travel industry. They offer End to End travel solutions including air tickets for more than 400 international and domestic airlines, hotel bookings for nearly 1 million hotels in India and abroad, cab booking with 4000 cab operators, bus tickets with 2000 bus operators, and railway tickets in India for all major cities,

Keyskills :
Customer ServiceProblem ResolutionTelecommunicationEmailChat

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