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Customer Service Operation Manager

1.00 to 10.00 Years   Delhi   09 Sep, 2026
zeltron service pvt ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role & responsibilitiesBuilding Technical capabilities of team for the Product Categories (Tankless/Heat Pump/Ventilation/Undefloor)Managing Service and Revenue delivery, Operations Management, MSL, Administrations, Reportings, KPI Delivery, Warranty managements, adherence to Process and Policies, Cost optimization.Team Leadership: Recruit, train, and manage a team of field service technicians and engineers specializing in electric, solar, and heat pump geyserCustomer Conflict ResolutionHandle escalated customer complaints, ensuring speedy resolutions while maintaining high customer satisfaction (CSAT) scores.handle EAST region .Preferred candidate profileGraduate (Preferred B.E./Btech),Diploma(3-4 yr experience)Technically Sound from heat pump Industry/similar industryShould know Local Languages .

Keyskills :
Operations ManagementWarranty ManagementCost OptimizationTeam LeadershipMSLAdministrationsReportingsKPI DeliveryProcess Adherence

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