Customer Service Representative

Job Description

Customer Service Representative (CSR)Location: Multiple LocationsCompany: Medi Transcare Pvt Ltd, Professional Service provider to JNJ- EES (Ethicon Endo Surgery)Overview:As Customer Service Representative (CSR), you will contribute to driving business growth and supporting healthcare solutions in the medical devices sector. Your role will involve engaging with healthcare professionals and hospital administrators, ensuring the delivery of strategic marketing initiatives and on-ground support to maximize business opportunities in your assigned territory.Role and Responsibilities:As a Customer Service Representative (CSR) you will be responsible for:
• Provide accurate and effective communication to existing and prospective customers regarding Ethicon Endo Surgery products and their applications in various surgical procedures.
• Building strong relationships with customers, driving territory sales targets, and supporting market creation initiatives under the guidance of the companys account manager.
• Collect field-level data as required to inform business strategies and decision-making.
• Identify customer needs and work towards closing sales calls, meeting territory sales targets.
• Support market creation initiatives in collaboration with the company account manager to enhance the adoption of company products.
• Manage distribution channels effectively to ensure product availability and support within the assigned region.
Education:
• Minimum qualification: Any Graduate (preferred backgrounds include Science, B. Pharma, BE Biomedical Engineering).
Experience:
• 2-3 years post-graduation experience, with preference given to candidates with sales/marketing experience in the healthcare medical devices and surgical products industry.
Mandatory Skills:
• Self-motivated and proactive in handling sales and customer inquiries.
• Strong communication skills for conveying technical product information clearly and effectively.
• Core selling skills to meet or exceed sales targets.
• Customer relationship management skills to foster loyalty and satisfaction among healthcare professionals.
Desired Skills:
• Basic internet and technology skills for data collection and efficient communication.
• Willingness to work in an Operating Theatre environment with surgeons and medical staff.
• Exposure to the healthcare business, particularly surgical and medical device sales.
• A strong inclination to learn clinical aspects of company products and their applications in various surgical procedures.
Physical Requirements:
• Ability and willingness to travel extensively within the assigned territory to meet business objectives.
• Ability to cover surgical cases on-site and provide emergency support when required.
• Flexibility with working hours, as the role may demand extended hours to support urgent medical cases.
Employment Type:This position is on the payroll of Medi Transcare Pvt Ltd but dedicated to supporting Johnson & Johnsons business operations. The selected candidate will work closely with Johnson & Johnsons teams while adhering to the policies and guidelines of Medi Transcare and Johnson & Johnson.Benefits:Medi Transcare Pvt Ltd offers a competitive salary and a comprehensive benefits package, professional development opportunities, and more. As part of the Medi Transcare team, you will gain exposure to industry-leading practices in collaboration with client company, a global leader in healthcare solutions.About Medi Transcare (MTC):Medi Transcare Pvt Ltd is a leading manpower outsourcing company, providing expert sales, service, and support across industries, including Pharma, Surgical and Medical Devices.MTC and Client Company management reserves the right to add, delete or otherwise alter assigned duties at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required.

Keyskills :
negotiation skillssales