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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
DescriptionThe CS team at Postmark strives to take the pain out of solving problems in a human way. We know a bot can t do as good a job solving problems. We believe it s a better use of time to fully address an issue, even if it takes longer, than quickly fixing just part of the problem. Our success team handles our customers needs proactively (success) and reactively (support).Postmark (a product of Wildbit) is a cloud email infrastructure product that allows businesses to send and receive transactional email from their applications. We aim to make email seamless, dependable, and easy for development teams. Postmark customers have a range of backgrounds so you should be comfortable supporting non-technical users as well as highly experienced developers.You would be the first point of problem-solving for a customer if they reach out for assistance. You ll help new customers get up to speed quickly, educate developers on industry best practices, and help our team identify where we can better meet the needs of our customers. This means creating content and user guides, talking to customers over various channels (email, live chat, and phone), and keeping our developers and designers up to speed at all times., RequirementsThe person in this role will be expected to work 100% remotely in or near Pacific Time Zone 8am 4pm PDT.This role could be a good fit for you if you have:
Keyskills :
writing skillsenglish writing problem solvingcustomer support email infrastructureproject administration bot