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Customer Support Executive (Onroll)

2.00 to 5.00 Years   Delhi   12 Nov, 2024
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryFMCG / F&B
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Support ExecutiveSub Department - CSAT 1.5-2 Years FullTime DelhiJob overview:As a Customer excellence (CSAT) Agent, you will play a pivotal role in ensuring a positive and seamlessexperience for our users. Your responsibilities will encompass addressing user issues, initiatingproactive communication, and collaborating with cross-functional teams to provide effective solutions.With a focus on customer-centricity, you will employ critical thinking and problem-solving skills toanalyze and resolve user concerns, contributing to overall customer satisfaction.Roles and Responsibilities: Actively address user issues by providing timely and effective solutions, ensuring a positive customerexperience. Initiate calls to users to understand their problems and concerns, demonstrating a proactive approachto resolving issues, timely follow-ups, and enhancing customer satisfaction. Employ critical thinking and problem-solving skills to analyze user concerns and provide appropriateresolutions, fostering a customer-centric approach. Maintain detailed and accurate records of user interactions, issues, and resolutions to facilitateefficient tracking and future reference. Collaborate with cross-functional teams to ensure a seamless resolution process and contribute to apositive overall customer experience. Collect user feedback during and after issue resolution to gauge satisfaction levels and identify areasfor improvement.Requirements: Possess excellent communication skills with a soft-spoken and empathetic demeanor, ensuring acomfortable interaction with users. Demonstrate a high level of attentiveness to user concerns, actively listening and understanding theirneeds to provide tailored and effective solutions. Exhibit a strong commitment to customer satisfaction, aiming to exceed user expectations throughresponsive and personalized support. Display effective problem-solving abilities, analyzing issues and identifying innovative solutions toaddress user challenges. Work collaboratively with team members and other departments to share insights, and best practices,and contribute to the overall success of the CSAT team.Qualifications Minimum of 2-3 years of experience in customer service roles. Bachelors degree Any knowledge of excel, report creations is added advantageAdditional Information: This is a full-time position based at New Delhi. Competitive salary with performance-based incentives. Training will be provided to enhance product knowledge and communication skills.

Keyskills :
Fluent English

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