D365 System Admin

Job Description

Key Responsibilities:
• System Configuration and Maintenance:
  • Configure and maintain Microsoft Dynamics 365 environments to meet the organizations needs.
  • Perform regular system updates, patches, and upgrades to ensure a secure and efficient environment.
  • Manage and configure security roles, user permissions, and access controls.
• User Support and Troubleshooting:
  • Provide technical support to end users and resolve issues related to Dynamics 365 applications and features.
  • Troubleshoot system errors, performance issues, and other technical challenges.
  • Work with internal teams to optimize the user experience and resolve any operational roadblocks.
• System Integration and Customization:
  • Integrate Dynamics 365 with other systems (ERP, CRM, etc.) to improve business operations.
  • Customize workflows, dashboards, forms, and reports to align with business processes.
  • Develop and implement automated processes using Power Automate, Power Apps, or other related tools.
• Monitoring and Reporting:
  • Monitor system performance, security, and user activity to ensure a seamless operation.
  • Generate reports on system health, user activity, and key performance metrics.
  • Assist with auditing and compliance processes.
• Collaboration with IT and Other Departments:
  • Collaborate with the IT team to ensure the proper infrastructure, security protocols, and backups are in place for Dynamics 365.
  • Work with other departments to gather requirements and improve system functionality.
  • Train and support users in adopting new features or changes in the system.
• Documentation:
  • Maintain detailed documentation of system configurations, processes, and troubleshooting steps.
  • Document changes made to the system and assist in creating knowledge base articles for users.
Qualifications:
• Education and Experience:
  • Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as a Dynamics 365 System Administrator or a similar role.
  • In-depth knowledge of Microsoft Dynamics 365 (Sales, Customer Service, Marketing, Field Service, or Finance & Operations).
  • Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
  • Experience with integrations and customizations within Dynamics 365.
• Skills and Abilities:
  • Strong troubleshooting and problem-solving skills.
  • Experience with system security and user management.
  • Ability to work independently and in a team environment.
  • Excellent communication and documentation skills.
  • Familiarity with Azure Active Directory, SQL Server, and related technologies is a plus.
• Certifications:
  • Microsoft Certified: Dynamics 365 Fundamentals or higher is preferred.
  • Any relevant certifications related to Microsoft Dynamics 365 or system administration would be a plus.

Keyskills :
systemcustomizationtroubleshootingadmin