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Hiring Customer Care Executives in Delhi ( ONLY FEMALES)

0.00 to 3.00 Years   Delhi   06 Nov, 2023
JINDAL INTELLICOM LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    JindalX is hiring excetives for blended process in Moti Nagar.Premium Female wear brand (ONLY FEMALES REQUIRED)ROTATIONAL DAY SHIFSVenue:JindalX, 28, Shivaji Marg, Opp DLF Green Lands or near CTC mallMoti Nagar, New DelhiTime: 11am-3pm ( Nov 6-Nov 8)Careers Responsibilities
    • Answer customer inquiries and resolve issues by maintaining a positive and professional demeanour.
    • Researching required information using available resources.
    • Handling and resolving customer complaints regarding product sales to customer service problems.
    • Provide product and service information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the management.
    • Following up complicated customer calls where required. Completing call notes and call reports as necessary.
    • Obtaining and evaluating all relevant data to handle complaints and inquiries.
    • Documenting details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal / external departments. Other duties as assigned.
    Skills and Specifications
    • Excellent communication skills (verbal and written)
    • Strong customer service skills Ability to work independently and as part of a team.
    • Ability to work under pressure. Proficient in Microsoft Office Suite Ability to maintain customer confidentiality
    Call HR Sanjana athidden_mobile /hidden_mobile

Keyskills :
blended processinbound processemail supportvoice processcommunication skillssales support

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