Hiring for Team Coach

1.00 to 5.00 Years Delhi,Gurgaon / Gurugram 25 Jun, 2023

Teleperformance Global Services Private Limited

Job Location	Delhi,Gurgaon / Gurugram
Education	Not Mentioned
Salary	300000 - 500000 INR
Industry	Banking / Accounting / Financial Services,ITES / BPO / Call Center
Functional Area	Customer Service /Call Centre /BPO
EmploymentType	Full-time

Job Description

Hello Folks! Greetings of the Day! We are seeking a highly skilled and experienced Team Coach for our BPO operations. The ideal candidate will have a minimum of 1 years of experience as a Team Lead , SME or Team coach in International BPO industry. Will be responsible for managing and leading a team of BPO professionals to achieve operational targets. Location - Gurugram Responsibilities: - Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. - Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. - Conduct regular team meetings to communicate targets, performance feedback, and process updates. - Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. - Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives. - Generate and analyze operational reports to identify trends, areas for improvement, and make data-driven decisions. - Stay updated on industry trends, best practices, and emerging technologies in the BPO sector. Maintain a positive and collaborative work environment, fostering teamwork, open communication, and employee engagement.Requirements: * Graduation is mandatory * Minimum of 1 years of experience in international BPO industry. * Must have a experience as a Team Coach , SME or Team Lead. * 5 Days working with rotational weekoffs *Excellent leadership skills with the ability to inspire and motivate a team. *Strong knowledge of BPO operations, processes, and industry best practices. *Excellent communication skills required. *Strong analytical and problem-solving abilities. *Flexibility to work in US shifts and as per business requirements.If you find yourself a good fit for the profile mentioned above then connect me directly on 8512045434 (NEHA - HR ) Regards, Neha [Confidential Information]

Keyskills :
Team CoachTeam LeaderTeam LeadSmeinternational team coachinternational bankingFinanceBanking

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