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Home Connect Master Supervisor

5.00 to 8.00 Years   Delhi   26 Feb, 2024
Job LocationDelhi
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryTelecom / ISP
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Position: Home Connect Master SupervisorJob Description Roles and Responsibilities:1. Drive home connect and care operations in the assigned territory2. Source and train technicians by teeing up with target colleges3. Conduct classroom and on the job trainings for technicians4. Mentor and guide technicians to enhance productivity5. Ensure zero defect execution of home connect activity6. Drive home connect installation and fault repair related SLA7.Ensure customer satisfaction8. Ensure adherence to processes as per company defined SLAsRequired Skills: -
    • Escalation handling
    • Team Handling
    • SLA
    • Service Delivery
    • Installation
    • Home connect installation and fault repair
    Work Experience(Specify Range)* 5-8 yearsCTC(Specify range)* Upto 6 LPAJob Location(s) South Delhi, West DelhiQualification(s) Diploma / B.E / B.Tech ( ECE / Telecommunication/ IT/ CS)

Keyskills :
service deliveryslateam handlinginstallationfault rectification

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