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Looking for CS Manager - Delhi

2.00 to 7.00 Years   Delhi   26 Sep, 2023
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • One with 2-5 years of customer grievance handling experience in BFSI industry
    • Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards
    • To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.
    • Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight
    • Problem solving attitude towards customer queries by understanding first the customers concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution
    Desired Candidate ProfileStrong communication & inter-personal skillsProduct knowledgeStrong Understanding of calling/email etiquettes and soft skillsStrong analytical & presentation skillsEducational QualificationFull Time Graduate with relevant experience in BFSI Industry.

Keyskills :
customer supportcustomer complaints

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