Manager Technical Services IT/Software (10 16 yrs)

Job Description

Technical Services Manager - IT/SoftwareAbout our client :- Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.- They We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and youll have opportunities to express yourself and make meaningful contributions to our products and the company.About the job :- Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.What will you do- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces- Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects- Publish the project dashboards and reports to internal stakeholders and management team at defined intervals- Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments- Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients- Perform project audits for newly implemented properties and identify gaps, if any- Build and lead a cohesive and high performing team.We are looking for :- B. Tech or equivalent degree in computer science.- Total experience of 10 years with at least 3 years leading a team serving customers globally.- Industry experience of working in similar IT services/product companies with. B2B experience preferred.- In-depth knowledge of Windows servers and strong Windows Administration skills- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)- Strong experience of working in cloud services (AWS preferred)- Working knowledge of interfaces and integrations of systems.- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.- Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges- Committed to working collaboratively with highly diverse teams, and many different types of people- Experience of working in hotel technologies will be an added advantage.Our Clients experience :- The physical, mental, emotional and financial health of our people is something we always care about.- This is a place to learn and grow. Were committed to your development - both professionally and personally.- Your experience with us is something we take seriously.Our Client offers (of course, in addition to your compensation) :- Health insurance- Paid time off- A flexible working environment meaning we strike the balance of what you need and what works for the business- A hybrid approach to the future of work- Parental leave- Professional development assistance- Referral program