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Network Voice Admin L1

1.00 to 4.00 Years   Delhi   16 Jan, 2025
PES HR Services
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNetworking
EmploymentTypeFull-time

Job Description

    • Min1-1.5 yrs.of experienceon Avaya voice Platform.
    • Avaya voice skills experience is a must.
    • 8*8 Rotational shifts
    • Monitoring and providing break fix services to DHL offices in Chennai.
    • Configuration of extension and Agent ID.
    • Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
    • Candidate from VIS network and AGC Company will be preferred.
    • Providing technical support to end user on Avaya and related queries.
    • Should be well experienced on Avaya IP phones installation, configuration, and troubleshooting.
    • Should be familiar with Avaya Phone configurationtechniques.
    • Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
    • Should have the knowledge on vector, VDN and announcement.
    • Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
    • Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.
    • Hands on experienced on Avaya dialer techniques, Skype, Audio codeetc
    • Coordination with Malaysia and purge team( DHLITS team) forL2/L3support.
    • Monitoring of Trunk
    • Monitor of PRI lines(MTNL,BSNL, TATA,BSNL,MTNL, Reliance, Airtel etc.
    • Attending to monitor and breakdown calls of PRI/BRIleased line atL1level & follow up with service provider.
    • Work with internal & external stakeholders toaddressthe incident.
    • Managing end-to-end user queries related to Avaya and related device.
    • Reasonable English
    • Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)
    • Ready to work 6 days week.
    • Readiness to work on week offs sometimes on need basis.
    • Candidate worked on call center environment will be right fit for the requirement.
    • Candidate from VIS network and AGC Company will be preferred.

Keyskills :
avaya auraavaya communication manageravaya cmsavaya ip telephony

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