Operation Manager

Job Description

The Head of Operation will manage and oversee all operational functions within the laminate manufacturing company. This role is crucial in ensuring smooth operational efficiency across depot handling, sales monitoring, credit controls, stock inventory management, and client relations. The ideal candidate will be adept at both operational management and strategic oversight, contributing to the companys overall success.**Key Responsibilities:**
1. **Depot Handling:**
- Oversee the daily operations of depots, ensuring efficient handling of laminate products and adherence to company procedures.- Coordinate with logistics and warehousing teams to optimize depot performance and resolve operational issues.
1. **Sales and Payments Monitoring:**
- Monitor all sales transactions and payment collections from clients, ensuring accuracy and timely processing.- Analyze sales data and client payment patterns to identify trends and areas for improvement.
1. **Parties Sales Oversight:**
- Oversee and review sales performance across various parties, including distributors and retailers.- Implement strategies to enhance sales efficiency and address any discrepancies or issues.
1. **Credit Controls:**
- Manage credit control processes for dispatch, purchase, and sales, ensuring that all transactions adhere to company credit policies.- Monitor and review outstanding credit and take appropriate actions to mitigate credit risk.
1. **Stock Inventory Management:**
- Supervise stock inventory levels, ensuring optimal stock levels are maintained to meet production and sales demands.- Implement inventory management systems and procedures to track stock movement and prevent discrepancies.
1. **Client Regulatory Compliance:**
- Ensure compliance with regulatory requirements for key clients, including adherence to industry standards and contractual obligations.- Facilitate regular reviews and updates to ensure ongoing compliance and address any client concerns.
1. **Grievance Management:**
- Manage and resolve client and internal grievances, ensuring timely and satisfactory resolutions.- Implement processes to handle complaints effectively and improve overall service quality.
1. **Management and Leadership:**
- Lead and mentor the administrative team, providing guidance and support to enhance their performance and professional growth.- Develop and implement administrative policies and procedures to drive efficiency and effectiveness across all functions.- Coordinate with other departments to ensure seamless integration of administrative functions with overall business operations.
1. **Strategic Planning and Reporting:**
- Contribute to strategic planning by providing insights and data related to administrative operations and performance.- Prepare and present reports on administrative activities, performance metrics, and operational issues to senior management.
1. **Process Improvement:**
- Identify opportunities for process improvements and implement best practices to enhance administrative operations.- Lead initiatives to streamline administrative workflows and reduce operational costs.**Qualifications:**- Bachelors degree in Business Administration, Management, or a related field (Masters degree preferred).- Minimum of [5] years of experience in a senior administrative role, preferably within the manufacturing or industrial sector.- Strong experience in depot management, sales monitoring, credit controls, and inventory management.- Proven leadership and management skills with the ability to motivate and develop a team.- Excellent organizational and multitasking abilities, with a keen eye for detail and problem-solving skills.- Proficiency in office software (e.g., MS Office Suite, inventory management systems) and administrative tools.- Strong communication skills, both written and verbal, with the ability to interact effectively with all levels of staff and external partners.- Ability to handle confidential information with discretion and integrity.**Working Conditions:**- Full-time position with standard office hours.- May require occasional travel to depots and client sites.

Keyskills :
banking operationsdepartment coordinationgeneral administration