Senior Operations Analyst

Job Description

You will be responsible for collecting and organizing data from various sources, building reports, and assisting internal stakeholders with analysis. Your key responsibilities will include:- Monitoring inbound work volumes, analyzing any abnormalities, and identifying potential concerns. Presenting this data in a digestible format to major stakeholders.- Working closely with the Operations Manager to enhance team efficiency.- Collaborating with Operations Analysts and Operations Managers from other departments to improve effectiveness across all business units.- Collaborating with other teams such as Financial Crime, KYC, Compliance, Member Support, and Product.- Collecting and organizing information for the day-to-day report, operations team.- Preparing regular or ad-hoc analysis of different data sets.- Using graphs and other methods to visualize data to stakeholders.- Investigating any abnormalities in the inbound work volumes.- Monitoring KPIs performance metrics.- Preparing periodical and ad-hoc reports for internal or external stakeholders.- Providing recommendations for process improvements.- Monitoring and assigning day-to-day inbound volumes to the various teams in operation, reporting daily SLA for each of the workstreams.- Having knowledge of advanced Excel.Qualifications required for this role:- Proven track record in process optimization and performance analysis in an operational setting.- Strong analytical and problem-solving abilities, with experience in interpreting data and translating it into actionable recommendations.- Proficiency in data analysis tools such as SQL, Looker, Excel, Tableau, or Power BI.- Exceptional listening, doubt-solving capabilities, and analytics skills.- Willingness to work in a shared shift pattern as per business requirements.- Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and actionable way.- Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.In addition to the above, Tide is a place that values diversity and inclusivity. They believe in enriching their culture through differences and celebrate diversity in their workforce. They welcome individuals from various backgrounds and experience levels, irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or differently-abled status. Tide fosters a transparent and inclusive environment where everyones voice is heard.Please note that Tide does not charge any fees at any stage of the recruitment process, and all official job opportunities are listed exclusively on their Careers Page. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it immediately to hidden_email will be responsible for collecting and organizing data from various sources, building reports, and assisting internal stakeholders with analysis. Your key responsibilities will include:- Monitoring inbound work volumes, analyzing any abnormalities, and identifying potential concerns. Presenting this data in a digestible format to major stakeholders.- Working closely with the Operations Manager to enhance team efficiency.- Collaborating with Operations Analysts and Operations Managers from other departments to improve effectiveness across all business units.- Collaborating with other teams such as Financial Crime, KYC, Compliance, Member Support, and Product.- Collecting and organizing information for the day-to-day report, operations team.- Preparing regular or ad-hoc analysis of different data sets.- Using graphs and other methods to visualize data to stakeholders.- Investigating any abnormalities in the inbound work volumes.- Monitoring KPIs performance metrics.- Preparing periodical and ad-hoc reports for internal or external stakeholders.- Providing recommendations for process improvements.- Monitoring and assigning day-to-day inbound volumes to the various teams in operation, reporting daily SLA for each of the workstreams.- Having knowledge of advanced Excel.Qualifications required for this role:- Proven track record in process optimization and performance analysis in an operational setting.- Strong analytical and problem-solving abilities, with experience in interpreting data and translating it into actionable recommendations.- Proficiency in data analysis tools such as SQL, Looker, Excel, Tableau, or Power BI.- Exceptional listening, doubt-solving capabilities, and analytics skills.- Willingness to work in a shared shift pattern as per business requirements.- Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and actionable way.- Ability to work under pressure, prioritize tasks, and manage multiple projec

Keyskills :
Data AnalysisSQLExcelTableauPower BIProcess OptimizationPerformance AnalysisAnalytical SkillsData InterpretationCommunication SkillsData VisualizationProcess ImprovementLookerProblemSolving