Senior Operations Manager (New Delhi)

Job Description

About JustDeliveries:JustDeliveries is a tech-enabled logistics company built specifically for the Food & Beverage industry.At JustDeliveries, we are organizing the $6 billion intracity logistics market for the F&B; sector. Over the past three years, we have grown at a 125% CAGR, building a robust plug-and-play logistics infrastructure network that enables F&B; brands to scale effortlessly across cities.Our platform supports leading restaurant brands, cloud kitchens, FMCG brands and food manufacturers with reliable temperature-controlled and ambient logistics.JustDeliveries has also been certified as a Great Place to Work, which is a rare recognition for a logistics startup.The company was also awarded Startup of the Year at the GSA South Asia Regional Competition.Role Overview The Operations Senior Manager will be responsible for overseeing end-to-end intracity logistics operations in Bangalore, ensuring reliable service delivery, operational efficiency and adherence to customer SLAs.Key ResponsibilitiesCity Operations Management- Manage end-to-end logistics operations within Bangalore - Ensure seamless execution of dispatch, routing and delivery processes - Tech adoption by internal and external stakeholders SLA & Service Reliability- Ensure high on-time delivery performance and SLA adherence across all client accounts - Monitor operational performance and identify areas of improvement Vendor Coordination- Work closely with sourcing teams to ensure adequate vehicle availability - Coordinate with fleet vendors to manage vehicle deployment Team Leadership- Lead and manage city operations teams including account managers and operations executives - Build a high-performance operations culture Process Optimization- Improve dispatch planning, route optimization and delivery efficiencyEscalation Management- Handle critical operational escalations and ensure quick resolutionKey Performance Indicators- On-time delivery performance - SLA adherence - Operational efficiency metrics - Vendor utilization - Customer satisfaction Experience & Skills- 610 years experience in logistics or supply chain operations - Experience managing city-level logistics operations - Robust operational planning and problem-solving skills - Strong leadership and team management skills About JustDeliveries:JustDeliveries is a tech-enabled logistics company built specifically for the Food & Beverage industry.At JustDeliveries, we are organizing the $6 billion intracity logistics market for the F&B; sector. Over the past three years, we have grown at a 125% CAGR, building a robust plug-and-play logistics infrastructure network that enables F&B; brands to scale effortlessly across cities.Our platform supports leading restaurant brands, cloud kitchens, FMCG brands and food manufacturers with reliable temperature-controlled and ambient logistics.JustDeliveries has also been certified as a Great Place to Work, which is a rare recognition for a logistics startup.The company was also awarded Startup of the Year at the GSA South Asia Regional Competition.Role Overview The Operations Senior Manager will be responsible for overseeing end-to-end intracity logistics operations in Bangalore, ensuring reliable service delivery, operational efficiency and adherence to customer SLAs.Key ResponsibilitiesCity Operations Management- Manage end-to-end logistics operations within Bangalore - Ensure seamless execution of dispatch, routing and delivery processes - Tech adoption by internal and external stakeholders SLA & Service Reliability- Ensure high on-time delivery performance and SLA adherence across all client accounts - Monitor operational performance and identify areas of improvement Vendor Coordination- Work closely with sourcing teams to ensure adequate vehicle availability - Coordinate with fleet vendors to manage vehicle deployment Team Leadership- Lead and manage city operations teams including account managers and operations executives - Build a high-performance operations culture Process Optimization- Improve dispatch planning, route optimization and delivery efficiencyEscalation Management- Handle critical operational escalations and ensure quick resolutionKey Performance Indicators- On-time delivery performance - SLA adherence - Operational efficiency metrics - Vendor utilization - Customer satisfaction Experience & Skills- 610 years experience in logistics or supply chain operations - Experience managing city-level logistics operations - Robust operational planning and problem-solving skills - Strong leadership and team management skills

Keyskills :
logisticssupply chain operationsoperational planningleadershipteam managementcitylevel logistics operations