Senior Service Reliability Engineer

3.00 to 7.00 Years Delhi 04 Dec, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Telecom / ISP
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job Req ID:19020Posting Date:6 Nov 2023Function:Customer ServiceLocation:Dundahera, Sector 21, Gurugram, IndiaSalary:CompetitiveWhy this job mattersThe Engineering Enablement Operative assists in customer service activities through supporting the tactical delivery of issue resolution.What Youll Be Doing1 - Assists the delivery of continuous assessments across a specified area of the organisations field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.2 - Supports the deployment of tools that enable engineering teams to continue building and innovating.3 - Participates in the timely resolution of critical customer escalations contributing to high standards of customer delivery. Follows KPIs on efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team. Follows tactical project plans. across product / service groupings to meet time, cost and quality targets. Follows roadmaps for engineering capability, maturity, health and status updates ensuring the functions vision aligns with group strategy. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the engineering enablement.The Skills Youll NeedTroubleshootingCustomer ServiceService DeliveryProcess StandardisationEscalation ManagementContinuous ImprovementHealth & SafetyIssue ResolutionQualityCommercial AcumenSolution DesignData AnalysisKPI/Metric MonitoringTechnical SupportIncident ManagementOur leadership standardsLooking in:Leading inclusivelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best,

Keyskills :
TroubleshootingCustomer ServiceService DeliveryEscalation ManagementContinuous ImprovementIssue ResolutionQualitySolution DesignData AnalysisTechnical SupportIncident ManagementProcess StandardisationHealthSafetyCommercial Acumen

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Senior Service Reliability Engineer

Job Description

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