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Student Success & Campus Operations

7.00 to 10.00 Years   Delhi   03 Oct, 2024
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 12 - 16 Lakh/Yr
IndustryEducation / Training
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    • Department Management:
      • Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
      • Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
    • Student Journey Management:
      • Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.
      • Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.
    • Escalation and Scheduling:
      • Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
      • Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
    • Collaboration and Training:
      • Collaborate with the program head to implement training strategies for all programs.
      • Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
    • Process Optimization:
      • Implement efficiencies through automation to improve student and faculty management.
      • Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
    • Event Management:
      • Plan and execute key academic events, such as orientation and convocation.
      • Deliver engaging presentations to students and faculty, fostering a positive educational environment.
    • Additional Duties:
      • Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Keyskills :
project managementoperationssuccess

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