Team Lead - KPO

3.00 to 5.00 Years Delhi 11 Jan, 2024

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Team Leader - ( Looking candidate from only BPM (Business process management) Industry)Avantika - hidden_mobileMANDATORY SKILLS:-- Advanced Excel (Mandatory) Good English Speaking (Mandatory) International client handling (Mandatory) Team Handling experience (Mandatory)Salary: 25,000 to 35,000 (Monthly)Experience: 3 - 5 YearsLocation: Netaji Subhash Place (NSP), DelhiDays: 5 Days (Except Last Saturday of the month)Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)RESPONSIBILITIES: Manage Clients SLAs work for the improvement of the Team Ensure ongoing compliance with quality and industry regulatory requirements Conduct Live sampling, training, Monitoring & Assessing Processes Quality Monitoring - Evaluate Agent Performance Process Enhancement through Performance Assessment Standards of Quality and Compliance Define measurements for quality Criteria for Evaluation Process for Evaluation Coaching and feedback Strong computer skills. and knowledge of QA databases and applications Strong analytical and problem-solving skills Numeracy skills for managing quality reports Writing skills for preparing reports Negotiating skills for handling the resources per quality performanceQualification:-- Minimum GraduateInterested candidate can apply,

Keyskills :
Advanced ExcelGood English SpeakingInternational client handling

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Team Lead - KPO

Job Description

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