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Team Leader

1.00 to 6.00 Years   Delhi   24 Mar, 2025
Silaris Informations Private Limited
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job Title : Team LeaderDepartment : SalesJob type : Full-timeJob Summary :We are looking for an experienced team leader to oversee and manage a team of sales to insure high performance efficiency, and customer satisfaction, efficiency and customer satisfaction. the ideal candidate should have excellent leadership, problem- solving and communications skills.Key Responsibilities:Lead , mentor, and motivate a team to achieve individual and team targets.Monitor team performance through key mentricsConduct regular team meetings, training, and one-on-one coaching sessions.Handle escalations and resolve customer issues effectively.Ensure adherence to company policies processes and quality standards.collaborate with others departments to improve operations and customer experience .Generate reports on team performance and provide insights for improvementsAssist in hiring and training new team members.Requirements:Experience: Minimum 6 months of experience in a similar role in Sales .Education : Bachelors degree preferredStrong leadership and people management skills.Excellent communication and problem-solving abilities .Ability to handle pressure and meet deadlines .proficiency in CRM software ,MS office, and reporting toolsHarsh - hidden_mobile

Keyskills :
sla managementattrition controlservice level managementservice levelsshrinkage controlattritionshrinkage

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