Tech Support Engineer

2.00 to 5.00 Years Delhi 16 Oct, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Rs 5 - 9 Lakh/Yr
Industry	Engineering / Construction
Functional Area	Network / System Administration
EmploymentType	Full-time

Job Description

Understand the customer environment and plot a roadmap for the deployment and integration project.
Troubleshooting and performing deep level analysis for technical issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients/partners
Change Request Planning, Execution, testing and Rollback Plan
Apply patches and upgrades on a regular basis and ensure all are up to date at all times.
Plan Change activities w.r.t issues/Solutions observed during operations
Follow-ups for fixing, workaround, RCA, knowledge sharing & escalations from L2
Working with customers/employees to identify problems and advising on the solution
Logging and keeping records of customer/partner queries
Updating self-help documents FAQ/Knowledge Base to assist customers, partners & employees
Working with field engineers to visit customers/employees if the problem is more serious
Need to be available 24/7 to handle escalated issues
Contribute to having P1 Systems up and running in terms of Health Monitoring of Servers, applications services and integrations.
Proficient in one or more scripting languages (Bash, Python, Go, etc.)Knowledgeable on Security Technologies
Firewalls, Endpoint prevention, SIEM, Vulnerability management toolsSOAR platform experience a plus
writing new and expanding new playbooks using automation and scripting tools.

2-5 yrs of Experience and keenness to work in the Technical domain.
Understanding of in depth concepts in Networking, Linux, AWS, Docker and similar technologies.
Installation of VMs and server recovery
Understanding of CyberSecurity concepts is a plus

Keyskills :
vmsroutingtroubleshootingdockerawslinux

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Tech Support Engineer

Job Description

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