Technical Support Field Engineer

Job Description

Position OverviewWe are seekingField Engineersto provideLevel 1 (L1) technical supportacross multiple locations. The ideal candidate will have6 months to 1 year of experiencein hardware, networking, and IT support, with working knowledge ofLinux systemsandcomputer hardware. This role requires mobility, adaptability, and a commitment to delivering timely technical assistance.Key Responsibilities
• ProvideL1 technical supportfor IT infrastructure, hardware, and networking issues.
• Diagnose and troubleshoot problems related tocompute hardware, Linux systems, and networking equipment.
• Perform routine maintenance, installation, and configuration of IT hardware.
• Install, configure, and troubleshoot software applications across user systems.
• Manage, monitor, and maintainSIP trunks, ensuring proper call routing and service availability.
• Coordinate with SIP providers for issue resolution, outages, or configuration-related escalations.
• Collaborate with higher-level support teams for escalations.
• Document issues, resolutions, and maintain service logs.
• Ensure timely response to service requests across assigned locations.
• Travel within the city/region to attend client sites as required.
Required Skills & Qualifications
• Experience:6 months 1 year in IT support, hardware, or networking.
• Technical Knowledge:
• Hardware troubleshooting and maintenance
• Networking fundamentals (LAN/WAN, switches, routers)
• Linux OS basics (installation, configuration, troubleshooting)
• Computer hardware knowledge (servers, desktops, laptops)
• Application installation & troubleshooting
• Basic understanding of VoIP, SIP protocols & SIP trunk operations
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
Additional Requirements
• Two-wheeler is mandatoryfor field mobility.
• Rotational week off(flexible schedule).
• Immediate joiners preferred.

Keyskills :
group policynetworkinglinux